Retailer Replaces Salesforce with Zoho at 60% Lower Cost
A multi-brand retailer migrated 500 users from Salesforce to Zoho CRM, integrating with Zoho Finance Suite and ManageEngine ServiceDesk Plus — cutting SaaS spend by 60%.
The Challenge
The retailer was paying for Salesforce Enterprise licences across 500 users while using fewer than 30% of the features, and running disconnected finance and IT service management tools — creating significant data silos and overspend.
Our Approach
Saints & Masters conducted a capability mapping exercise to confirm Zoho CRM could replace Salesforce for the retailer's workflows, led a 90-day migration with parallel running, integrated Zoho Finance Suite and ManageEngine, and delivered a unified analytics layer in Zoho Analytics.
Outcomes & Results
- 500 users migrated from Salesforce with zero data loss
- 60% reduction in total SaaS licensing costs
- CRM, ERP, and ITSM data unified in a single analytics platform
- Sales cycle reporting time reduced from 2 days to real-time
- IT service desk ticket-to-resolution time reduced by 35%
“The migration was seamless and the savings were immediate. The Zoho ecosystem does everything we need at a fraction of the cost.”
Anonymous
Retail & E-commerce
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